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Reward's Mate legal

Support

Last updated: 2 September 2026

Use this page to find the right pathway for Reward's Mate help. Include enough detail so we can investigate quickly.

Contact

Email is the primary support channel for the Brisbane iPhone pilot.

I cannot get the iPhone app

Request iPhone access on the website. Selected Brisbane testers get an invite. The app is not on the App Store yet. If you requested access and have not heard back, email support with your name, email and suburb.

Account access

Current iPhone access uses a local or tester session. Phone one-time codes are not live. If you cannot open the app, tell us your email, device model and what you see.

Changed phone number

If your mobile number has changed, contact support from your registered email where possible and provide the old and new numbers so we can help update your account securely.

Location or nearby-results issue

If you see the wrong area, cannot enable location, or nearby results seem incorrect, tell us your suburb or postcode, whether location permission is enabled, and what you expected to see.

A shop page looks wrong

If hours, address, photos, services or contact details look wrong, include the business name, suburb and the information that needs correcting. Hours and offers should also be checked with the business before you visit.

Business listing claim or update

A business owner who wants to claim, update or manage a listing should email support with the business name, suburb, a contact name and the change requested.

Business listing removal

To request a listing be removed or corrected, include the business name, suburb and why the listing should be changed.

Report a listing

Report misleading, inappropriate, duplicate or potentially fraudulent business information. Include the listing name, suburb and a short description of the issue.

Privacy enquiries

For access, correction, deletion or privacy complaints, contact the privacy team and review the Privacy Policy. Privacy Policy

Technical issues

Include your device model, operating system version, app or browser version if known, and steps to reproduce the problem. Screenshots help.

Business-owner enquiries

For help with free listing interest and profile information, use the List Your Business path on the website or email support with your business name and suburb.