Reward's Mate legal
Security
This page explains the security practices Reward's Mate aims to follow. It does not claim certifications or controls that have not been independently verified.
1. Account authentication
Current iPhone access uses a local or tester session. Phone one-time codes are planned and are not live in the current build. Keep your device secure.
2. Role-based retailer access
Retailer staff access to Shopper's Mate tools is intended to be role-based so team members only see information needed for their role at their own business.
3. Encryption in transit
Reward's Mate website and app traffic is intended to use HTTPS/TLS encryption in transit.
4. Secure service-provider usage
We use reputable service providers for hosting and related services and expect them to apply appropriate security controls for the services they provide.
5. Access controls
Internal access to customer and retailer data is limited to people who need it to operate, support or improve the product.
6. Audit logging
Where implemented, system activity may be logged to support troubleshooting, fraud review and operational oversight.
7. Fraud monitoring
We may review unusual account activity, fake or unauthorised listing edits, suspicious business-claim attempts, and abuse of customer or business accounts to help protect users and the marketplace.
8. Responsible vulnerability reporting
If you believe you have found a security vulnerability, email support with a clear description and steps to reproduce. Do not access data that is not yours or disrupt the service.
9. Lost-device guidance
If your phone is lost or stolen, use your device-provider tools to lock or erase the device where possible, and contact Reward's Mate support so we can help secure your account.
10. Support contact
For security or account concerns, use the Support page pathways. Support
- Contact
- info@rewardsmate.com.au