Privacy Policy

1. Who we are

Reward's Mate is a local business discovery marketplace powered by Shopper's Mate. The Reward's Mate operator is responsible for the Reward's Mate platform. Business owners who list a business remain responsible for the accuracy of information they supply about their own business.

2. Information we collect

Depending on how you use Reward's Mate, we may collect:

• Name
• Email address
• Mobile number
• Authentication details
• Postcode or suburb
• Approximate location
• Precise location, only where permission is given
• Selected categories and interests
• Saved or favourite businesses, if that feature is used
• Searches
• Clicks and app interactions
• Notification preferences
• Device and technical information
• Support enquiries
• Business-listing information submitted by business owners
• Business contact information supplied for listing management

3. Why we collect information

We collect information to operate accounts, provide local discovery, show location-based results, personalise business discovery using selected preferences, save preferences or favourite businesses, manage business listings, respond to support, improve the product, protect security, and send communications where permitted.

4. How location and preferences are used

Approximate location or postcode may be used to show nearby businesses. Precise location is collected only where you grant permission, and you can change that permission in your device settings. Selected categories, saved businesses and app activity may be used to make discovery more relevant.

5. Business listing information

Business owners may submit or update listing information such as business name, category, suburb, hours, contact details, photos, services, menu or product highlights and other business details. Reward's Mate may use that information to operate and display listings.

6. What the platform operator can access

The Reward's Mate operator can access account, listing, support, preference and technical information needed to operate the marketplace, investigate issues and meet legal obligations.

7. What businesses can access

Reward's Mate V1 is not designed to show businesses identifiable customer purchase activity. If a business receives analytics, those analytics will be limited to information that actually exists in the product, such as listing views or similar marketplace activity where implemented.

8. Aggregated and de-identified insights

Reward's Mate and Shopper's Mate may use aggregated or de-identified information to understand marketplace performance, improve products and support local businesses without revealing identifiable customer purchase histories.

9. Service providers

We may use service providers to host infrastructure, send communications, analyse product usage, process support requests or help prevent misuse. Those providers process information only as needed to provide their services to us.

10. Overseas processing

Some service providers may process information outside Australia. Overseas processing locations will be disclosed once providers are finalised for production use. Until then, production customer data collection should not proceed on unresolved overseas processing arrangements.

11. Data retention

We retain personal information for as long as needed to operate the marketplace, meet legal, accounting, security and dispute-resolution obligations, and then delete or de-identify it when retention is no longer required.

12. Account deletion

You can request account deletion through support. Some account, listing or support information may need to be retained for legal, security, accounting or dispute-resolution purposes.

13. Access and correction

You may request access to, or correction of, personal information we hold about you by contacting the privacy team. We will respond in line with applicable Australian privacy law.

14. Marketing choices

Marketing communications are optional. You can unsubscribe at any time using the link in a message or by contacting support. Essential service messages about your account or listing may still be sent.

15. Location permissions

Approximate location or postcode may be used to show nearby businesses. Precise location is collected only where you grant permission, and you can change that permission in your device settings.

16. Push notifications

If you enable push notifications, we may send product updates, saved-business updates if implemented, nearby discovery notifications if implemented, account or security messages, and business-listing administration messages. You can disable notifications in your device or account settings.

17. Purchase data

Reward's Mate V1 is not designed to collect or sell customer purchase histories as part of its local business discovery experience.

18. Security safeguards

We use reasonable administrative, technical and organisational safeguards appropriate to the information we handle. No method of transmission or storage is completely secure. See the Security page for more detail. Security

19. Data-breach handling

If an eligible data breach occurs, we will assess the incident and notify affected individuals and the Office of the Australian Information Commissioner where required by Australian law.

20. Privacy complaints

Contact the privacy team first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

21. Changes to this policy

We may update this Privacy Policy from time to time. The last-updated date will change when we do. Material changes will be communicated in a reasonable manner where practicable.